1. Introduction
At Original Gang, we aim to ensure that our customers are fully satisfied with their purchases. If you're not completely happy with your order, we're here to help. This Returns and Exchanges Policy explains the details of our procedures.
2. General Refund Policy
Eligibility: Products must be returned within 15 days of the date of purchase to be eligible for a refund.
Condition: The products must be unused, in the same condition you received them and the tag must be on the product.
Receipt: Proof of purchase or proof of payment is required for all returns.
3. Start of the Refund Process
Before returning a product, please contact our customer service at refund@originalgang.gr to start the return process.
4. Returns Processing Procedure
Once we receive and inspect your return, we will notify you by email. If the return is approved, we will process your refund. The credit will be automatically applied to your original payment method within 5-10 business days.
5. Late or Non-Refundable Payments
If you have not received your refund within 10 working days:
Check your bank account:It may take some time before your return is recorded.
Contact your credit card: There may be a delay in processing.
Contact the bank: Contact your bank. There is often a processing time before the refund is recorded.
Customer Service: If you have done all this and still have not received your refund, please contact us at refund@originalgang.gr.
6. Exchanges
We only replace products if they are defective or damaged. If you need to exchange a product for the same product, please contact us at refund@originalgang.gr.
7. Contact Us
If you have any questions about our Returns and Exchanges Policy, please contact us:
Email: refund@originalgang.gr
8. Changes to this Policy
We reserve the right to update or change our Returns and Exchanges Policy at any time. Any changes will be posted on this page.
By purchasing from Original Gang, you agree to this Returns and Exchanges Policy. We appreciate your support and are committed to ensuring your satisfaction.
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